Luna & Hounds provides personal and attentive care for all dogs with a special expertise in working with sighthounds. Our specialty service is offering off-leash group dog hikes to provide extensive mental and physical stimulation for the dogs. We also accommodate the more basic services such as neighborhood walks and overnight boarding within the Bay Area Peninsula to ensure we can accommodate each client's personal needs. 

Luna & Hounds has a big vision to create a brand and company that is transparent and trustworthy because it can be frightening to leave your furry loved one in another's care. We're dedicated to ensuring our clients feel at peace and at ease when booking with us. We provide a high level of customer service that exceeds expectations and leaves a lasting positive impression. 

Here are some key aspects we consider:

● Clear and Responsive Communication:

Prompt and effective communication is crucial in building trust with clients. We are dedicated to respond to all inquiries, scheduling requests, and any other concerns or questions in a timely manner to demonstrate our reliability and professionalism. We utilize various communication channels, such as phone, email, or text messages, to cater to different client preferences.

● Personalized Service:

Every dog is unique, and tailoring services to meet the specific needs of each client is essential. We take the time to understand the individual requirements, preferences, and personality traits of the dogs under our care. This includes accommodating specific walking routes, feeding schedules, medications, and any behavioral considerations.

● Reliability and Punctuality:

We understand our clients rely on us to ensure the well-being of their beloved pets. We strive to be consistently reliable and punctual to build trust and to reassure our clients that their dogs are in good hands. This includes arriving on time for scheduled walks and adhering to agreed-upon schedules to showcase our dedication and exceptional services. 

● Safety and Well-being:

The safety and well-being of your dogs are of the utmost priority. We Implement proper safety protocols during walks, such as using secure leashes and harnesses, avoiding busy streets or hazardous areas, and maintaining control over the dogs at all times. We regularly check for any signs of distress, injuries, or health issues and promptly communicate any concerns to our clients.

● Regular Updates:

We Provide clients with regular updates about their dogs' activities, behavior, and overall well-being to help them feel connected and assured of their pets' quality of care. We send photos, videos, and or written reports after each walk to allow clients to stay connected and informed, even when they're not present.

● Extra Mile Service:

We aim to always go above and beyond by offering additional services to significantly enhance the customer experience. This could include providing basic grooming, administering medications, refilling water bowls, or ensuring the dog's environment is tidy after the walk. These small gestures and attention to details are important to us to guarantee customer satisfaction.

● Addressing Concerns:

We believe It's important to actively listen to client feedback and address any concerns or issues promptly and professionally. We are committed to delivering exceptional customer service.

* For a limited time, enjoy a complimentary first walk. We understand the importance of providing exceptional care for your furry companion, ensuring they receive the exercise, stimulation, and love they deserve.

Experience the difference with our tailored services, personalized attention, and commitment to your dog's well-being. Whether it's exploring scenic trails, socializing with other dogs, or simply enjoying a leisurely stroll, we guarantee a wag-worthy experience every time.

Call us now at (650) 360 1580 to book your dog's first walk and let us show you why Luna & Hounds is the trusted choice for dog owners across the Bay Area. Don't miss this opportunity to give your four-legged friend the care they deserve. Limited availability, so act fast!